To prepare at best your reservation and your stay, we saw it from your perspective, anticipated the questions that you could arise and answered it :
How could I book a room ?
To reserve your room, thank you for checking the availability of the hotel Helder** in the center of Lyon for date chosen by using the on-line reservation system, then select the type of wished room, and complete the form of reservation. A confirmation of your reservation will be sent to you by e-mail.
What time are the check-in/ check-out ?
Check-in: 14h – Check-out: 11h.
Could I give back my room later ?
Yes, according to the morning’s reception.
May I choose the type of bed in my room? (King size - 2 single beds)?
According to the availability of the hotel Helder** of the city center of Lyon. Thank you for consulting the availability on our on-line reservation system.
We’re coming with 1 (or many) children ? A Do you agree to add an additional bed in a double room? What others solutions could you propose us ?
No, but we can propose a triple room at the same price than a double room. We can add a baby bed free of charges for your child, until 2 years. No spare bed can be installed in the room.
Do the rooms have a balcony or a terrace ?
Some of the rooms of the hotel Helder city center of Lyon are equipped with balconies and terraces: Please contact our team. They will be delighted to guide you.
Are there rooms non-smokers?
Yes, all the rooms of the hotel Helder of the center of Lyon are non-smoking.
How many floors has the building? Are there elevators?
There are two buildings of 6 floors with elevators
Is there the air-conditioning in rooms? Does he work all year long?
Yes, some rooms, on request to the reception, and according to availability.
Is the hotel adapted to the people with reduced mobility?
Unfortunately, our 2-star hotel in Lyon is not adapted yet to welcome the people with reduced mobility.
Can you keep my luggage when I leave the room?
Yes, the reception of hotel Helder 2 stars of the center of Lyon can place your luggage in the secure space planned for it. The opportunity to borrow the subway D for discovering Lyon, take a walk along the quays of the Rhône, visit old Lyon, and go to visit the basilica of Fourvière: Please ask the team of our 2-star hotel, they will guide you through Lyon and its many attractions.
Where may I park my car in a safe(sure) place? What is the cost?
We have a garage closed for 8 €/12 hours, near the 2-star hotel Helder in the center of Lyon.
Do you have an internet terminal or an e-mail for the customers?
Our 2-star hotel of Lyon do not dispose of an internet terminal, but of a free and unlimited WiFi connection, on simple request to the reception.
Do you propose high speed internet in the room for my mobile phone? Is it WiFi (wireless)?
The WiFi is available in all the hotel Helder 2 stars of Lyon. You can enjoy for download the mobile TCL application to see the plans of subways and tramway to facilitate your routes, on advices of the team of the 2-star hotel of Helder of Lyon.
Have you quieter or romantic rooms? How may I reserve one?
We have rooms with seen on the yard, according to the availability of the hotel, thank you for contacting us for more information.
Where could I rent a car ?
You can rent a car at Part-Dieu’s station or Perrache: immediate closeness though to the tramways and Subway D which are nearby immediate of the 2-star hotel, in the city center of Lyon.
What languages are spoken at the reception ?
In the Helder 2-star hotel of the city center of Lyon, receptionists take turns every day of the year to satisfy our clientele and speak several languages: French, English, Italian, Spanish.
How could I cancel my reservation ?
You will receive a written confirmation as soon as you will have made your reservation on our on-line system. On this confirmation, you will find the code of your reservation as well as the code of cancellation. To cancel your reservation, connect on our site with these codes then in the part “Rates and Reservations “, click on ” See / Cancel Reservations “, and follow the instructions. You’ll can cancel your reservation only in case you will have met the deadlines indicated on the politics of cancellation (see your confirmation of reservation).